If you run a business, then no matter the size or industry your business is in, you know that it is crucially important that you always have positive interactions with your clients and customers. If you are not a large company, then you may not be able to afford a dedicated in-office receptionist. Similarly, if you do a lot of business that may have clients calling in at any time of day then you will need to either hire a 24 hour a day 7 day a week support receptionist or you will need to send them to voicemail. Using a virtual receptionist can solve all of these problems, making your business run more smoothly.
The Virtual Advantage
Having a receptionist in the office is certainly the most straightforward solution for dealing with incoming phone traffic during normal work hours. There are, however, disadvantages to this type of system. For one, you will need to pay a full-time salary for this receptionist who can be very expensive relative to the services rendered if your business is small or your calls are infrequent. Similarly, no one will be around to answer the phone during non-business hours, sending people to voicemail which may cost you clients and money.
Message Direct’s virtual receptionists solve all of these problems effectively and cost-efficiently, allowing your business to flourish by answering your calls at all hours of the day. Virtual receptionists are real people located right in the UK that are prepared to answer incoming calls to your business from their remote location, rather than from in your office. Even though they are not in your office itself, they are well versed in business practices and are prepared to provide you with the proper customer service that your clients deserve and require. They can help take messages and direct calls for you, all without the need to hire a full-time in-house receptionist.
There are a number of different virtual receptionist services available depending on the nature of your needs. For example, if you want to hire a full-time virtual service then they can assist you, providing a plan where you only pay for each call completed, making this a very affordable option. You can also have a plan where they only handle overflow calls, so that none of your clients or customers end up stuck on hold. They can also handle your phone systems in the event of an emergency or when your normal in-house receptionist is off on holiday or medical leave.
With all of these convenient options for low prices, it is no wonder so many businesses are now hiring the services of a virtual receptionist service. For hardly any money at all you will be offering your clients and customers top quality customer service from local and well-qualified receptionists. This will keep the callers happy and will thus cause them to continue to do business with you, allowing you to remain profitable and allowing your business to continue to grow and thrive.